CradleNanny support
Answers to the questions we hear most, and how to reach a real person if they do not help.
What CradleNanny is
CradleNanny turns two phones into a baby monitor. An old phone stays near the baby as the camera, and you watch and listen from your own phone. The phones connect by scanning a QR code.
Contact us
Write to support@cradlenanny.com. Please tell us which phones you use (the camera and the monitor), their system versions and what happened. We read every message.
Frequently asked questions
How do I connect the two phones?
Install CradleNanny on both phones. On the phone that stays near the baby choose Camera, on your phone choose Monitor, and scan the QR code shown on the camera phone with the monitor phone. Both phones need internet, through Wi-Fi or mobile data.
What is the difference between the camera and the monitor?
The camera is the phone placed in the nursery: it films and listens. The monitor is the phone you carry: it shows the video and plays the sound. The two can be different platforms, for example an old iPhone as the camera and an Android phone as the monitor.
How much does it cost, and what is the free trial?
You get 14 days free. After that you choose monthly ($3.99), yearly ($24.99) or lifetime ($44.99). Every plan has every feature. Prices in your currency are shown in the App Store and Google Play.
How do I cancel my subscription?
Subscriptions are managed by the store you bought from, so we cannot cancel them for you. On iPhone: Settings, tap your name, Subscriptions, CradleNanny, Cancel. On Android: open Google Play, tap your profile picture, Payments and subscriptions, Subscriptions, CradleNanny, Cancel subscription. Cancelling stops the next charge; removing the app does not cancel it.
How do I remove a phone from the family?
Open the list of family phones in the app. The admin can remove another phone, and any phone can leave the family itself. A removed phone stops seeing the camera, and you can add it again later with a new invite.
Is the video recorded or stored?
No. Video and sound are not recorded or stored: you see and hear only what is happening right now. At home the video goes directly between the two phones. Away from home it goes directly when the networks allow it, and otherwise through an encrypted relay in real time. Video and sound are encrypted with the WebRTC standard (DTLS-SRTP).
The monitor shows no picture. What should I check?
Check that both phones have internet and that CradleNanny is open and in the foreground on the camera phone, plugged into a charger. Make sure the camera and microphone permissions are allowed in the phone settings. If it still does not connect, close the app on both phones and pair them again with a new QR code.
Is CradleNanny a medical device?
No. It is a convenience for watching your baby from another room and does not replace your attention or any medical device.